Home > Recommended Coach Status
At Coachability, we want to highlight the best coaches who consistently deliver excellent experiences for their players. That’s why we have a Recommended Coach designation—a recognition for coaches who excel in their coaching performance and client interactions.
Coaches can achieve Recommended status by performing strongly across three key metrics:
This metric measures the feedback you receive from your clients. After each session, players or parents can leave a review scored out of 5. A high average demonstrates your skill, professionalism, and impact as a coach. To achieve Recommended Coach status, a coach must have:
- At least 2 verified 5-star reviews from clients, and
- An average rating of 4.5 or higher across all reviews.
Example: If you receive three 5-star reviews and two 4-star reviews, your average rating would be 4.6. By maintaining at least 2 verified 5-star reviews and keeping your average above 4.5, you demonstrate consistent excellence in your coaching performance.
As part of our commitment to providing a high-quality experience for clients, Coachability requires all coaches to maintain professional and timely communication through the platform.
Your response time — displayed on your coach profile — is calculated based on the average time it takes you to reply to new client enquiries during the most recent full month of activity.
Only coaches with a Very Fast or Fast average response time are eligible to become a Recommended Coach.
Coaches are expected to respond to all new client enquiries within an average of 24 hours.
See the benchmarks below for guidance.
Very Fast – Within 16 hours
Fast – Within 24 hours
Average – Within 36 hours
Slow – Within 48 hours
Very Slow – Over 48 hours
This metric measures how many clients have paid to work with a coach compared to the number of clients who have contacted the coach through Coachability.
To become a Recommended Coach, you must have a minimum conversion rate of 25%, meaning at least 1 in 4 enquiries must result in a confirmed booking.
Maintaining this minimum conversion rate demonstrates that you consistently engage with enquiries and provide a high-quality coaching experience, which is essential for achieving and retaining Recommended status.
Yes. Your Recommended status is not permanent—it is reviewed regularly to ensure it reflects your current performance on the platform. This means if you maintain high standards in your review ratings, responsiveness, and conversion rates, you will keep your status. Conversely, if there are areas for improvement, you may temporarily lose Recommended status until your metrics improve.
If your performance falls below the levels required for Recommended status, Coachability will provide guidance and support to help you get back on track. This may include tips for improving responsiveness, strategies to convert enquiries into bookings, or advice on building stronger relationships with clients. The goal is to help you regain Recommended status while continuing to deliver an excellent coaching experience.
Being a Recommended Coach comes with several advantages:
Increased visibility in search results: Recommended Coaches are prioritised in client searches, making it more likely that you will receive enquiries and secure bookings.
- More enquiries and bookings: Higher visibility means more potential clients reaching out to you, helping you grow your coaching business.
- Exclusive opportunities from Coachability HQ: Recommended Coaches may be invited to participate in projects or partnerships with clubs, charities, universities, and corporate organisations. These opportunities can provide additional income, experience, and exposure in the wider coaching community.
- Enhanced credibility: Recommended status signals to clients that you are a reliable and high-quality coach, encouraging trust and repeat bookings.