FAQs - Coaches

Becoming a Coachability Coach

How does Coachability work?

Coachability is a service that connects athletes with private coaches. Coaches across the UK use Coachability to build, market, and manage their private coaching business. Coachability provides online tools to make it easy for coaches to book, schedule, and receive payment for private training sessions. We encourage highly successful athletes and experienced coaches who want to be mentors, coaches, and positive influences to sign up with Coachability.

What are the benefits of being a Coachability Coach? 

 Connect with clients to grow your coaching business 

Coachability provides marketing tools to reach new clients outside your word-of-mouth network and grow your coaching business. 

 Coachability handles everything - just show up and coach 

Client management tools to message your clients, receive client payments directly in your bank account, and manage your schedule. 

 Coachability protects you 

£1,000,000 in liability insurance coverage for all sessions booked through Coachability and our support team is here to help you at anytime.

How do I become a Coachability Coach?

If you’re interested in becoming a Coachability Coach, please visit our homepage and click on the sign-up link in the top right menu. The 1st step is to create an account, providing an email address and password. An email will be sent asking you to verify your email address,  once verified your then be able to start creating your coach profile, which is split into 7 areas: 

- Basic Information 

- Background 

- Pricing 

- Availability 

- Photos (optional) 

- Videos (optional) 

- Payment options & verification

How to have an outstanding coach profile

The 'Background' section consists of three fields that you are required to fill out: Coaching Experience, Session Plan and a One Sentence Bio

Below are some tips on how to have an outstanding coach profile: 

1. Coaching Experience: What experience do you have coaching or training athletes? At what levels have you coached? Where have you worked as a coach or trainer? What age groups do you typically work with? Do you have any industry certifications? Be specific here! List specific schools, teams, clubs, universities that you have coached as well as how many and which years you spent with each. Have your players/teams gone on to play at an elite level or win any awards?

2. Session Plan: We understand that every session will be different, but this section will provide insight into what a typical session with you may entail (drills, techniques, coaching style). What's typically included?

3. One Sentence Bio: Your One Sentence Bio is the first thing clients will read about when they come across your profile. To help your profile stand out, include specific details that are unique to your background and experience, such as athletic achievements and coaching/career highlights. 

Great descriptions include specifics: 

UEFA B qualified coach with 15 years experience training players at Chelsea FC elite development centre.

Former pro footballer with 5 years private 1 to 1 football training. I specialise in ball mastery training. 


Managing My Coachability Account

How do I contact customer support?

The best way to contact Coachability is by sending an email to info@coachabilitygroup.com or a text/whatsapp to 07904956437. 

How do I set my availability?

It's important to keep your availability up to date so that your potential clients know when you will be able to train with them. You can set your availability from the "Availability" tab in your Dashboard. 

Why provide Specific Availability?  Clients are more likely to book sessions when they know your schedule is compatible with theirs. Coaches who provide specific availability appear higher in our search rankings.

What if I don't know my availability for a certain day? No worries! It's ok if you don't know your available hours for every day; just skip the days you aren't sure about and update as much as you can. 

How do I set my training locations?

Coachability will use your Training Locations or Travel Distance (if you’re flexible on where you train) to power our search results: If you have a specific training location at which you typically train: You can add that location and we’ll display the locations on your profile (alongside a nice map). We’ll send you clients who can travel to your location to train. To add locations, visit the “Profile” tab of your dashboard and scroll down to the “Training Locations” section. Choose your training location from the auto-suggestion list that appears when you begin typing. 

Messaging with clients

For every enquiry you receive, keep in mind that there is an individual behind the message who is looking to you to help them improve their game. In your Coachability account you can visit your inbox to view any incoming messages and booking requests from potential clients. There are 2 types of messages which will appear in your inbox.  

Direct Messages - Direct messaging is the most common form of communication between you and your clients. The client’s message is automatically sent to your Coachability Inbox and your email address; you can reply to the message from your inbox. The quicker you reply to your clients, the more likely they’ll be to book sessions with you. Coachability requires coaches to reply to their clients within 48 hours, or the message will automatically be deleted.   

Booking Requests  - A booking request happens when a client goes onto your profile page, picks a day/time, session type, enters player details the and clicks book. With a booking request you have the option to 'Accept' or 'Decline'. You have 24 hours to reply before the message is automatically deleted. 

Helping Clients to Book 

To book, clients will need to sign up and create an account, which takes less than 2 minutes. Below is a step by step guide, feel free to pass this onto any client who requires help. 

Sign up & Verification 

1. Click 'Sign up' on the Coachability website 

2. Enter name, email address & password  

3. Verify account via the email sent  

Booking a session 

1. Go to specific coaches profile page  

2. Pick a date for the 1st session 

3. Select package (Single player, 2 Player or Small Group, Custom sessions) 

4. Select duration (60, 90, 120 minutes) 

5. Select session (one, three, five, ten sessions) 

6. Select available time slots  

7. Click request to book 

8. Enter player details including contact details  

9. Enter payment details (payment is not taken until the coach accepts the booking) 

10. Wait for coach to Accept or Decline the booking request

Scheduling & completing the session

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What is Coachability's policy for client cancelations? 

Coachability protects you with a 24-hour cancellation policy in case a client does not show up for a scheduled session. You have the option to mark the session complete so that you will still be paid for the time you've set aside. This policy is to be implemented at your discretion; we encourage you to use your judgement depending on your client's circumstance. If a client is not present at the beginning of the session, call to check on his/her status. If a client is just running late, utilise the remaining time in the session to the best of your ability. If a client does not show up at all, we recommend you reach out to him/her to discuss the reason for missing the session and attempt to reschedule it. Be sure to schedule your sessions in advance through Coachability. That way, if your client is a no-show, we'll have a record of when the session was supposed to take place.

Can I cancel my Coachability account?

We'd hate to see you go, but you may cancel your Coachability account at any time by contacting us at info@coachabilitygroup.com. If you're just temporarily unavailable to provide coaching sessions to new clients and want to hide your profile from the search results, we'd recommend setting your availability as unavailable in your dashboard. When we cancel your account, you'll no longer appear to clients in the Coachability search results, and you will no longer have access to your account. If you ever wish to rejoin Coachability, you can contact us, and we'll be able to reactivate your account.


Business Management & Payment Processing 

Are there any fees to be a Coachability Coach?

There is no sign up fee, no joining fee, no membership fee and absolutely no monthly subscription. Coachability does however earn a 20% commission from each booking. This percentage is taken from your listed rate on your profile. 

For example if your rate for a 1 to 1 training session (1 hour) is £30, your earnings will be £24. 

Coachability Partnership Agreement 

In order to provide a great experience for Coachability clients, we require coaches to:

Reply to client messages within 48 hrs 

Respond to Booking Requests within 24 hours ("Accept" or "Decline") 

Contact clients promptly upon confirmation of booking 

Show up on time (or early) for scheduled sessions 

Come to session prepared with all necessary equipment 

Maintain active communication with clients who have booked sessions 

Keep availability and location up to date

Provide clients with at least 24 hours notice in the event of a cancellation 

For the safety and integrity of our community, we do not allow:   

Exchange of contact information before a booking takes place

Accepting payment from Coachability clients outside of the Coachability platform

Encouraging Coachability clients to book sessions with you outside of Coachability

Marking training sessions complete that have not taken place 

Unprofessional communication or behaviour

Falsification of personal information 

Providing a client experience that falls short of Coachability standards 

Any coach who fails to comply with the above requirements will be subject to their Coachability account being placed on hold and unable to accept new clients. 

We enforce our Guidelines and Expectations to ensure that all Coachability clients receive a great experience and to maintain the integrity of our community.

These Coach Guidelines are also incorporated into our Terms of Service, available here.

My clients want to pay me in cash. What should I do?

Even though clients are made aware that they are required to book their training sessions with you through the Coachability platform, you might still occasionally be asked by a client how they should pay - or how you prefer to be paid. 

As part of our partnership agreement, you’ve agreed to book and schedule all training sessions with Coachability clients through Coachability. In situations like this, we find that simple communication works best; explaining how and why a client should book one of your training packages will usually be all you need to do. 

How do I get paid for my Coachability sessions?

Payment is made automatically into your bank account typically 7 days after the session has taken place. If the booking is for a block of sessions then you will receive the entire amount typically within 7 days. 

Occasionally when a coach joins Coachability, the very 1st payment can take up to 9 days. This delay is to mitigate some of the inherent risks in providing credit services.