Terms & Conditions

1. Definitions

• "Coachability Platform" means the website, applications, and booking technology operated by Coachability.
• "Platform Services" means the online marketplace, booking, payment processing, and administrative services provided by Coachability.
• "Coach" means an independent individual or business offering coaching services via the Platform.
• "Coach Seeker" means any individual booking coaching services through the Platform.
• "Coaching Services" means the coaching session(s) provided by a Coach.
• "Placement Fee" means the £9.95 fee charged by Coachability on a Coach Seeker's first booking with a new Coach, for use of the Platform.

2. Role of Coachability (Agency Notice)

2.1 Coachability acts as an agent only

Coachability operates an online marketplace and acts solely as an agent and booking intermediary between Coach Seekers and independent Coaches.

Coachability:

• Does not provide coaching services
• Does not employ Coaches
• Is not the supplier of the Coaching Services

All Coaching Services are supplied directly by the Coach to the Coach Seeker.

2.2 Contractual relationship

When a booking is made:

• A separate contract is formed directly between the Coach Seeker and the Coach for the provision of Coaching Services.
• Coachability is not a party to that contract.

3. Coach Status

Coaches listed on the Platform are independent contractors.

Coaches are not employees, partners, agents, or representatives of Coachability.

Coaches have no authority to bind or represent Coachability.

4. Eligibility

4.1 Minimum age

You must be 18 years of age or older to register an account and to book Coaching Services through the Platform.

4.2 Booking on behalf of a minor

Coaching Services may be provided to players of any age. Where a booking is made on behalf of a player under 18, the Coach Seeker who makes that booking is responsible for that player's safety, supervision and wellbeing in connection with the session.

5. Pricing & Fees

5.1 Coaching prices

Each Coach independently sets their own prices for Coaching Services. Coachability does not set or control coaching prices.

5.2 Placement Fee

Coachability charges a £9.95 Placement Fee on a Coach Seeker's first booking with a new Coach. The Placement Fee is not charged again for any subsequent booking with the same Coach.

The Placement Fee is payment solely for Platform Services and is Coachability's income.

5.3 Price display

At checkout, prices are displayed as:

• Coaching Services (payable to the Coach)
• Placement Fee, where applicable (payable to Coachability)

6. Payments & VAT

6.1 Payment collection

Coachability collects payments from Coach Seekers:

• As agent for the Coach in respect of Coaching Services
• As principal in respect of the Placement Fee

6.2 Payment to Coaches

Coaching fees (excluding the Placement Fee) are passed to the Coach after the session, subject to these Terms.

Coachability may deduct agreed commissions or fees before remitting payment.

6.3 VAT responsibility

Coaches are solely responsible for determining, charging, and accounting for any VAT or taxes applicable to their Coaching Services.

Coachability's VAT obligations apply only to its own Platform Services and Placement Fees.

7. Cancellations & Refunds

7.1 Coach cancellation policies

Each Coach sets their own cancellation and rescheduling policy. The applicable policy will be displayed at the time of booking.

7.2 Refunds

Where a refund is due, Coachability facilitates refunds as agent, based on the Coach's policy.

A refund is treated as qualifying where the Coach cancels the session, where the Coach fails to deliver the session as booked, or where Coachability otherwise approves the refund in accordance with the Coach's cancellation policy.

The £9.95 Placement Fee is refunded when a qualifying refund is issued in respect of the booking it was charged on.

7.3 Unused session credit

Where a Coach Seeker holds credit for a session that has not been used, that credit expires 180 days after the date of purchase. Any request to use, redeem, or refund that credit must be made before the expiry date.

8. Coach Obligations

Coaches agree that they:

• Are responsible for delivering Coaching Services professionally and lawfully
• Hold appropriate qualifications, insurance, and safeguarding checks
• Comply with all applicable laws and regulations
• Are responsible for their own tax and VAT obligations

9. Disputes & Complaints

If a Coach Seeker is not satisfied with a Coaching Service, they should contact Coachability via our Contact Us page. Coachability will look into the matter and may facilitate communication with the Coach or, in accordance with Section 7 (Cancellations & Refunds), a refund.

Coachability does not guarantee the Coaching Services themselves. Responsibility for the delivery of Coaching Services remains with the Coach at all times.

10. Limitation of Liability

To the maximum extent permitted by law:

• Coachability is not liable for the actions, omissions, or services of Coaches
• Coachability is not responsible for injury, loss, or dissatisfaction arising from Coaching Services
• Liability relating to Coaching Services rests solely with the Coach

11. Withholding & Set-Off

Coachability may withhold or offset payments:

• To recover Platform fees, chargebacks, or processing costs
• Where required by law or to resolve disputes

This does not give Coachability ownership of Coaching Service income.

12. Marketing & Branding Language

Any references on the Platform to "our coaches" or similar wording:

• Are for convenience only
• Do not imply employment, partnership, or agency beyond booking facilitation

13. Termination

Coachability may suspend or terminate access to the Platform where these Terms are breached, without assuming responsibility for existing Coach–Coach Seeker contracts.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact

Coachability Group Ltd

Email: [email protected]