By using the Platform, creating an account, or making or accepting a booking, you agree to these Terms.
1. Definitions “Coachability Platform” means the website, applications, and booking technology operated by Coachability. “Platform Services” means the online marketplace, booking, payment processing, and administrative services provided by Coachability. “Coach” means an independent individual or business offering coaching services via the Platform. “Coach Seeker” means any individual booking coaching services through the Platform. “Coaching Services” means the coaching session(s) provided by a Coach. “Booking Fee” means the £9.95 placement / booking fee charged by Coachability for use of the Platform.
2. Role of Coachability (Agency Notice)
2.1 Coachability acts as an agent only
Coachability operates an online marketplace and acts solely as an agent and booking intermediary between Coach Seekers and independent Coaches.
Coachability:
Does not provide coaching services
Does not employ Coaches
Is not the supplier of the Coaching Services
All Coaching Services are supplied directly by the Coach to the Coach Seeker.
2.2 Contractual relationship
When a booking is made:
A separate contract is formed directly between the Coach Seeker and the Coach for the provision of Coaching Services.
Coachability is not a party to that contract.
3. Coach Status
Coaches listed on the Platform are independent contractors.
Coaches are not employees, partners, agents, or representatives of Coachability.
Coaches have no authority to bind or represent Coachability.
4. Pricing & Fees
4.1 Coaching prices
Each Coach independently sets their own prices for Coaching Services.
Coachability does not set or control coaching prices.
4.2 Booking Fee
Coachability charges a £9.95 Booking Fee per booking.
The Booking Fee is payment solely for Platform Services and is Coachability’s income.
4.3 Price display
At checkout, prices are displayed as:
Coaching Services (payable to the Coach)
Booking Fee (payable to Coachability)
5. Payments & VAT
5.1 Payment collection
Coachability collects payments from Coach Seekers:
As agent for the Coach in respect of Coaching Services
As principal in respect of the Booking Fee
5.2 Payment to Coaches
Coaching fees (excluding the Booking Fee) are passed to the Coach after the session, subject to these Terms.
Coachability may deduct agreed commissions or fees before remitting payment.
5.3 VAT responsibility
Coaches are solely responsible for determining, charging, and accounting for any VAT or taxes applicable to their Coaching Services.
Coachability’s VAT obligations apply only to its own Platform Services and Booking Fees.
6. Cancellations & Refunds
6.1 Coach cancellation policies
Each Coach sets their own cancellation and rescheduling policy. The applicable policy will be displayed at the time of booking.
6.2 Refunds
Where a refund is due: Coachability facilitates refunds as agent, based on the Coach’s policy.
The £9.95 Booking Fee is refunded when a qualifying refund is issued.
6.3 Platform guarantee
Any refund or credit offered by Coachability:
Relates to the use of the Platform only
Is not a guarantee of coaching quality or outcome
Does not change Coachability’s role as agent
7. Platform Guarantee & Disputes
Coachability may offer a Platform Guarantee to assist with disputes or unresolved issues. This means:
Coachability may facilitate communication or refunds
Coachability does not guarantee the Coaching Services themselves
Responsibility for delivery remains with the Coach
8. Coach Obligations
Coaches agree that they:
Are responsible for delivering Coaching Services professionally and lawfully
Hold appropriate qualifications, insurance, and safeguarding checks
Comply with all applicable laws and regulations
Are responsible for their own tax and VAT obligations
9. Limitation of Liability
To the maximum extent permitted by law:
Coachability is not liable for the actions, omissions, or services of Coaches
Coachability is not responsible for injury, loss, or dissatisfaction arising from Coaching Services
Liability relating to Coaching Services rests solely with the Coach
10. Withholding & Set-Off
Coachability may withhold or offset payments:
To recover Platform fees, chargebacks, or processing costs
Where required by law or to resolve disputes
This does not give Coachability ownership of Coaching Service income.
11. Marketing & Branding Language
Any references on the Platform to “our coaches” or similar wording:
Are for convenience only
Do not imply employment, partnership, or agency beyond booking facilitation
12. Termination
Coachability may suspend or terminate access to the Platform where these Terms are breached, without assuming responsibility for existing Coach–Coach Seeker contracts.
13. Governing Law
These Terms are governed by the laws of England and Wales.
14. Contact
Coachability Group Ltd