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Coachability Performance Metrics

How performance is measured and how to maximise your enquiries and performance

On Coachability, performance is measured using a combination of responsiveness, activity, and session quality.

These metrics help ensure players receive a great experience — and allow us to prioritise coaches who are consistently delivering this.

👉 Meeting these metrics increases your chances of receiving more enquiries and bookings

⚡ The 4 Performance Metrics

⏱️ Response Time

Reply fast

💬 Response Rate

Never miss enquiries

📈 Conversion

Turn enquiries into bookings

🤝 Reliability

Deliver consistently

⏱️ Response Time

Response time measures how quickly you reply to enquiries and messages

This is calculated as an average over your most recent 30 days of activity on the platform.

Targets:
⚡ Recommended coaches typically reply within 1–4 hours
⏱️ Coaches who consistently respond within 8 hours or less are more likely to become a Recommended coach.
👉 Faster replies = higher visibility and more opportunities

📊 Response Time Levels

⚡ Very Fast< 4 hours
🟢 Fast4 – 8 hours
🟡 Standard9 – 16 hours
🟠 Slow17 – 24 hours
🔴 Unresponsive25+ hours

💬 Response Rate

Response rate measures how consistently you reply to enquiries including follow ups.

Targets:

⚡ Recommended coaches typically have a 95%+ response rate
👉95%+ response rate increases your chances of being a Recommended coach

📈 Enquiry to Booking Conversion

This measures how effectively you turn enquiries into confirmed bookings.

What influences conversion?

🎯 Player intent
💰 Price sensitivity
📍 Location and availability
👤 Age group
👉 Overall performance is considered rather than a single fixed number, and factors outside your control (such as non-responses or low-intent enquiries) are taken into account.

Typical Performance:

📈 Recommended coaches typically have a 50–60%+ conversion*

What leads to higher conversion:

💬 Clear communication
⚡ Offering availability quickly
🔁 Following up when needed
👉 Better conversion = more enquiries over time

🤝 Booking Reliability

Booking reliability measures how consistently you deliver sessions.

📉 Cancelled sessions are tracked
✅ Valid reasons are not counted
🚫 Player cancellations are not counted

Targets: Recommended coaches typically have a 95%+ booking reliability

👉 High reliability leads to more visibility and enquiries

🏅 How Metrics Relate to Coach Status

Progress through levels by improving your performance metrics

🟢 Verified Coach

Receive up to 1 enquiry per week while building consistency.

🔵 Recommended Coach

Receive unlimited enquiries with increased visibility.

🔶 Coachability Pro

Unlimited enquiries + maximum exposure.

⭐ Becoming a Recommended Coach

To move from Verified to Recommended status, coaches need to demonstrate consistent performance across the key metrics.

⚡
Fast response time
1–8 hours (average reply time to enquiries over the last 30 days)
💬
High response rate
95%+ (responding to at least 95% of new enquiries)
🤝
Reliability
95%+ (sessions completed as scheduled, with minimal cancellations or changes)
📈
Conversion
50–60% (i.e. 50–60% of enquiries result in a confirmed booking)
🔁
Repeat bookings
40–60% (i.e. 40–60% of players book a second session)
⭐
5 star verified reviews
Minimum of 2 (from completed sessions on the platform)

Progression is based on consistent performance over time, rather than a single enquiry or session.

📈 How to Improve Your Performance

👉 Coaches who consistently meet these standards are prioritised for increased visibility and enquiry volume, putting them in a stronger position to generate more bookings and long-term success on the platform.