We can help with:
- Questions about Coachability
- Help finding or booking a training session
- Advice on how to improve your game
We can help with:
If you're after a quick, instant answer, here are some of our most common questions.
Before sending a booking request, we strongly recommend messaging the coach first to discuss your (or your child's) training requirements and check their availability. Availability shown on a coach's profile might not always be up to date, so it's best to get direct confirmation that the coach is available at the time, date and location you'd like to train.
Once you have placed a 'Booking Request' with your chosen coach, they will 'Accept' or 'Decline' the booking and contact you to begin planning the training within 24 hours. If for some reason they haven't replied to your booking request or declined the booking, please contact the Coachability support team who will assist you in making contact with the coach or recommend another coach.
Under the coach's profile it shows where the coach is based and a radius of where they provide coaching. The coach will have at least one location where they train players, in some cases two or three locations for you to choose from.
It's worth noting that some coaches have multiple training locations across a county, or even multiple counties, and may only coach at a specific location once a week. This is another reason why it's important to message the coach first to confirm they'll be at your preferred location when you'd like to train.
Yes, absolutely — we recommend it! If you're interested in booking with a coach but would like to ask a specific question first, just send them a message via their profile page. Where possible, we'd also suggest reaching out to more than one coach, so you have options if your first choice isn't available.
If you do not hear back from a coach within 24 hours of reaching out to them, please confirm your message was sent by checking your Coachability Inbox — it's possible their reply ended up in your email spam folder. If you still haven't heard back, let us know and we'll do our best to reach the coach and confirm their availability. In most cases the coach will then follow up with you shortly, though we'd also recommend messaging additional coaches in case your first choice is currently unavailable.
If you need to cancel a scheduled session, please provide the coach with at least 24 hours' advance notice. If the coach doesn't receive that 24-hour notice, they may, at their discretion, mark the session complete and receive payment in full.
Browse our full FAQ sections for more detailed answers.