Frequently Asked Questions
Parents & Players
Here are some of the most Frequently Asked Questions for our Coachability Coaches.
Here are some of the most Frequently Asked Questions for our Coachability Coaches.
Coachability is a service connecting players of all ages and abilities with coaches for sport specific coaching.
We believe sport specific private coaching is the secret to reaching the next level in sports and life. With seasoned experts who care passionately about developing a players game we are well positioned to helping athletes get the very best out of themselves.
Search for coaches in your area
Looking for a coach in your area for one on one or small group training sessions? Enter your location and browse through all coach profiles and sort the results by distance, price, and reviews to identify the coach that best fits your needs. Our coaches offer one on one training sessions, 2 player and small group training.
Contact and book sessions with your coach
Click the 'Book Now' button on one of the packages your coach has available on their profile (or send them a message by clicking 'Message Coach'). Here's some more information on how to contact a coach. After you book sessions with your coach, you'll automatically receive their contact information. Call or email your coach to set up your first training session!a coach in your area for one on one or small group training sessions?
Get training!
Now you're ready to train! Feel the difference as you sharpen your skills, learn new moves, and improve your game. Receive actionable feedback from your coach after every training session. Remember, you're in good hands with our dedicated support team.
Coaches set their own rates on Coachability, so pricing varies based on the coach you choose; a coaches pricing can be found on his or her profile page. Many coaches offer discounts for packages of multiple sessions or multiple athletes.
There is no joining fee, no monthly subscription and no commitment.
If you do not hear back from a coach within 48 hours of reaching out to them, please confirm your message was sent. It's possible your coach replied to you and the reply ended up in a spam folder in your email account.
- Confirm that your message was delivered to the coach by looking in your Coachability Inbox.
- Responses from coaches can sometimes end up in the Junk/Spam folder of your email account, depending on your personal email settings.
Let us know if you didn't hear back from your coach. We'll do our best to reach the coach and confirm their availability, and in most cases the coach will then follow up with you shortly. However, we find that the best option is to also message additional coaches in case your first choice is currently unavailable. We understand that it can be frustrating to message a coach and not receive a response right away. We encourage coaches to respond as soon as possible, and even require coaches to reply to new messages within 48 hours. There is a chance that the coach is temporarily without access to the internet or email and simply cannot respond to you at the moment.
If you would like to transfer the credit from unused sessions with your current coach over to use with a new coach, you can initiate a Transfer Request. To initiate a Transfer Request contact Coachability's support team quoting the coach you have worked with and the coach you would like to work with. If you require advice on available coaches in your area please let us know and we will happily provide some coach options.
If you are not interested in working with a Coachability coach at this time, you can request a refund for sessions that you have paid for, but have not yet completed. When requesting a refund, please note Coachability's refund policy: If you need to stop or pause training for any reason, sessions are eligible for a refund within 90 days of the date of purchase. After 90 days, all remaining sessions are only available for Coachability's credit. Unused credit expires one year from the date of purchase. To initiate a Refund: Visit the Contact Us page In your message to us, please include the reason for your refund request and any additional pertinent information We will be back in touch with you within 2 business days to assist with your refund